ILeads: India's Leading BPO/KPO/ITES/Call Center Company

CALL CENTER SERVICES YOU CAN TRUST

ILeads is one of the fastest-growing and leading BPO/KPO/ITES industry-based companies in the Dehradun region. Started in 2010, our company has grown successfully over the years to become one of the most experienced teams in Data and Call Processing works. We are proud to be recognized by both Start Up India as well as Start Up Uttarakhand and the winner of the 2020 Best Start Up by the Chamber of Commerce & Industry of India.

We possess the finest quality infrastructure with over 2200+ satisfied employees working for us, consisting of both, Highly Qualified Leadership as well as the best Skilled Agents. Our center allows for over 2500+ seats along with exclusive outsourcing support for all our customers.

ILeads Services

Overview

Strategy

Mission

Vision

Company Aim

Advantages of Partnering With Us

Technology Fallback

State of the art Infrastructure with PRI + MPLS availability + GSM Gateway + Fallbacks.

Customer Satisfaction

Checks & Balances mechanism in place to ensure quality deliverables.

Multi Domain Experience

E-Commerce Automobile Sales, Travel, Pharma, Education, NBFC, BFSI and more.

Work From Home Capability

Transition to WFH capability within stipulated time of 3 working days for 70% of business.

Internet Capability

Fiber lease line with upto 200 Mbps available for dedicated floor.(Tata + Airtel)

Management Capability

Experienced Staff - Inbound/Outbound/Chat/Backend

Hiring Capability

Seamless hiring of 50 people per week.

We Will Take Care of All Your Support Services

With over 12 big brand marquee clients and a 35+ million turnover, ILeads is known to be one of the fastest growing companies in the Uttarakhand region, recognized simultaneously by Startup India and Startup Uttarakhand.

Why ILeads?

Learn about the advantages of relocating your services to a tier II City, Dehradun, Uttarakhand.

End to End Business Process Services Organization

State of the art Infrastructure with top quality dedicated workspaces, ILeads gives you all the necessary support at the most affordable rates without any compromise on quality.

Get in touch

Lower Cost of Living: An attractive feature to many in the workforce, especially in the post Covid world.

Lower operating costs for clients, without compromising on quality.

Better connectivity & transport, lesser traffic and faster commutes.

Lower Attrition Rates: In a city known as the educational hub of the country, we provide top quality agents & management staff which is highly qualified.

Work at Ileads

45000+ +

(sq.ft.) Workspace Area

99.9% %

Uptime

25+ +

Solutions

20+ +

Cities

Our Services

Tele sales

We utilize inbound and outbound telephone calls to persuade customers to purchase companies' products and services. ...They generate leads for outside sales teams, manage customer accounts, and promptly resolve customer complaints.

Tele Customer Care

We ensure that every customer we speak with leaves the conversation happier than they were when they started. ... It is essential for us to be a ‘people person’ because we will be dealing with individuals from all walks of life, and not everyone you talk to will be polite and even tempered.

Tele Collection

As Tele-Collector we perform collection activities, primarily via telephonic, to negotiate and secure loan repayment commitments ... from delinquent customers in compliance with policies, procedures, code of conduct, and regulations.

Email & Chat Support

A manpower supply agency is involved in providing human capital. It matches skilled workers with organizations... that need specialized employees.

Tele Marketing

The process of telemarketing generally refers to marketing of services or goods through the use of telephone calls. ... It is one of the oldest forms of marketing in which a representative convinces the potential customers to purchase the services or products.

Tele Recruitment

Tele-recruitment is an effective medium of recruiting and more importantly retaining donors via means ... of telephone/Short Message Service. The recruitment and selection process involves six main steps: creating a job description, advertising the role, screening candidates, conducting interviews, carrying out tests and assessments and selecting the successful candidate.