Our Hiring Process
Screening Round
Based on the process, we perform a general screening that includes an interview round as per the job description matrix.
Aptitude Round
Ability tests such as General Aptitude Tests, Standardized English Tests (if required), Communications Skill Test, and Typing Speed Test (if required).
Voice/Non Voice Round
MTI check (if required) and Communication Skills Check through one on one Interview and answering questions from our specially curated interview checklist.
Operations Round
Final assessment by the operations team.
Training
At ILeads we have a dedicated training department that helps in the preparation & progression of each of our newly hired employees and also helps in recognizing and retraining those who require refresher sessions.
1
Voice, Accent & Soft Skills (if required)
2
Product & Process
3
Assessments & Certifications
4
On the Job Training
Workforce Management & Management Information System
Relevant Report Publishing
Tracking Inflow & Outflow Trend
Agent Performance Report
Centralized Attendance Tracking
Shrinkage & Attrition Tracking
Daily Productivity Tracking
Real Time Monitoring
Our Competence
Dip Check
Daily Detractor
Standardized Call Audit Marking Scheme
RCA
Tracking Parameters
Call Quality Trend
Operations
Following KPI’s At Agent As Well As LOB Level
Team Member Specifications
Various Languages Support Facilities Available
Customized Hours Of Operation
Customized Dialer Offering
